I have been with sharp propane for five years and I am a Customer Care representative (CCR) for Fort Worth. As a CCR, I answer questions and make sure our team is ready to respond. Like all CCRs at sharp, we do much more than answer the phone and are intimately involved with every aspect of customer service – from delivery and billing, to safety and tank maintenance. We’re closely connected to our service technicians and delivery drivers and what they’re doing at all times, so we can always stay a step ahead in serving our customers.
What would you like people to know about you?
I’m a propane user myself, so I understand how important it is to have a reliable energy source and a good company delivering it. At Sharp, we supply the energy source for people’s homes, and we take that very seriously. This is a personal business, and it’s important to us to get to know our customers. I’m proud of the fact that I know all my customers on a first name basis.
What do you like about the new Complete Care Program?
We all live hectic lives. The last thing you want to deal with when you get home is checking your tank or wondering if you’ve paid your latest propane bill. The bottom line is, Complete Care is easy. We make sure your system is sound when we do the Safety Check, and we monitor your tank level with our smart monitoring technology. We deliver only when you need it, and as part of the easy pay program, you get one predictable bill per month.
Take two minutes and tell us what you need. We promise to get right back to you.
Conrad Corona, Delivery Supervisor
What's the best thing about Sharp?
We don't cut corners. We take pride in everything we do. I work with professionals who love their jobs. I feel a sense of pride everyday when I step into my vehicle and look forward to seeing my customers... [Read Full Interview]
Becky Prater, Customer Care
What do you like about the new Complete
We all live hectic lives. the last thing you want to deal with when you get home is checking your tank or wondering if you've paid your latest propane bill. the bottom line is, Complete Care is easy. We make sure your system is sound when we do the safety Check, and we monitor your tank level with our smart monitoring technology. We deliver only when you need it... [Read Full Interview]
Billy Sessums, Area Manager
What goes into being a service technician?
Being a service technician means much more than simple installations and service calls.
It involves proper site evaluation, keeping up with codes and regulations, working with plumbers and electricians and contractors, and meeting with customers before and during installation so that we know what kind of tank, line placement, and tank size is right for their home's energy needs... [Read Full Interview]
Randy Rodriguez Service Technician,
What is your mission as a service technician?
I’ve been with Sharp Propane for ten years, and as a Propane Professional,
I take standards very seriously.
Safety and service are very important, and Sharp is a step ahead of everyone else when it comes to taking care of our customers. [Read Full Interview]